Privacy Policy

Claims4gain

Claims4gain is committed to protecting your personal data and respecting your privacy. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data, and outlines your rights in relation to that data.

1Privacy Policy

Claims4gain

Claims4gain is committed to protecting your personal data and respecting your privacy. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data, and outlines your rights in relation to that data.

1. What Do We Mean by “Personal Data”?

Personal data means any information that relates to an identified or identifiable individual.

This may include information that identifies you directly, such as your name, address, date of birth, or National Insurance number, or indirectly, such as employment details, financial circumstances, or health information.

In the context of providing claims management services, personal data may include:

Name, title, date of birth, nationality, marital status, and contact details

Identification documents required for verification purposes

Employment details, income, benefits, and employment history

Financial information, including bank details, credit commitments, income, and expenditure

Health information relevant to a claim, including medical reports

Information relevant to your specific claim

Voice recordings and photographs where applicable

2. Lawful Basis for Processing Your Personal Data

We process your personal data on the following lawful bases:

Contractual necessity: Where processing is required to provide claims management services

Consent: Particularly for processing special category data such as health information

Legal obligation: To meet regulatory or legal requirements

Legitimate interests: To manage our business, respond to enquiries, and improve our services

Providing personal data is necessary for us to deliver our services. If required information is not provided, we may be unable to act on your behalf.

3. Processing Special Category Data

Special category data includes information about your health and medical history.

Where relevant to your claim, we will process this information only to support your claim and will rely on your explicit consent or another lawful basis permitted under UK GDPR.

If information relating to children is required:

For children under 13, parental consent will apply

For children aged 13 or over, separate consent may be required

Special category data is handled with additional care and security.

4. How We Collect Your Personal Data

We collect personal data primarily directly from you, including:

During telephone calls, meetings, or online enquiries

Through written correspondence, emails, or online forms

Via documentation you provide

Telephone calls may be recorded for training, quality, and compliance purposes.

5. How We Use and Store Your Personal Data

We may:

Store personal data securely in paper files and electronic systems

Use data to progress enquiries or claims on your behalf

Communicate with you regarding your claim or related matters

Share data with authorised third parties where necessary

Access to personal data is restricted to authorised personnel only.

6. Sharing Your Personal Data

Your personal data may be shared with:

Solicitors and legal service providers

Medical professionals or expert witnesses

Insurers, regulators, or relevant third parties involved in your claim

Personal data is shared only where necessary to provide services and is not shared for marketing purposes.

We do not routinely transfer personal data outside the UK or European Economic Area.

7. Data Security and Retention

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

You are encouraged to take reasonable steps to protect your own data when communicating with us.

Personal data is generally retained for up to 7 years, unless a longer retention period is required by law or where a claim, complaint, or legal obligation exists.

8. Your Rights

You have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion or restriction of processing

Object to processing in certain circumstances

Request data portability

Withdraw consent where processing is based on consent

Lodge a complaint with the Information Commissioner’s Office (ICO)

Some rights are subject to legal limitations.

9. How to Contact Us About Your Data

If you wish to exercise your rights or have questions about this Privacy Policy, please contact:

Claims4gain
Hive 365, Astute House
Wilmslow Road
Handforth
Cheshire
England
SK9 3HP

Telephone: 0333 305 0999
Email: [email protected]

If we are unable to comply with a request due to a lawful reason, we will explain this to you.

Please notify us immediately if you believe your personal data has been compromised.

10. Complaints

If you are unhappy with how your data has been handled, you may contact the UK data protection regulator:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

Claims4gain is a trading style of MFN Claims Limited, authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 837972)