Complaints Procedure

Claims4gain is a trading style of MFN Claims Limited, authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 837972).

We are committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, we encourage you to tell us so we can investigate promptly and fairly.

1. How to Make a Complaint

You may submit a complaint by any of the following methods:

Telephone: 0333 305 0999
Email: [email protected]

Post:
Claims4gain Complaints Team
Hive 365, Astute House
Wilmslow Road
Handforth
Cheshire
England
SK9 3HP

When submitting a complaint, please provide:

• Your full name and contact details
• Your claim reference number, if applicable
• A clear description of your complaint
• Relevant dates and any supporting documents

2. Our Complaints Process

We handle complaints in accordance with the Financial Conduct Authority’s Dispute Resolution (DISP) rules.

Early Resolution.

If we are able to resolve your complaint by the close of the third business day following receipt, we will issue a Summary Resolution Communication confirming:

• The nature of your complaint
• How it has been resolved
• Your right to refer the complaint to the Financial Ombudsman Service if you remain dissatisfied

Acknowledgement

If your complaint requires further investigation, we will:

• Acknowledge your complaint promptly and within five business days
• Confirm the name and contact details of the person handling your complaint

3. Investigation

We will:

• Conduct a fair, thorough and impartial investigation
• Consider all relevant evidence
• Keep you informed of progress where appropriate
• Aim to provide a Final Response within eight weeks of receiving your complaint

If we are unable to provide a Final Response within eight weeks, we will write to you explaining the reason for the delay and inform you of your right to refer your complaint to the Financial Ombudsman Service.

4. Final Response

Our Final Response will include:

• A summary of your complaint
• The outcome of our investigation
• Our decision and reasoning
• Details of any redress or remedial action, where applicable
• Information about your right to refer the complaint to the Financial Ombudsman Service

5. Financial Ombudsman Service

If you are not satisfied with our Final Response, or if eight weeks have passed since you first raised your complaint, you may refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free, independent service for resolving disputes between consumers and regulated firms.

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Website: www.financial-ombudsman.org.uk
Telephone: 0800 023 4567
Email: [email protected]

You must refer your complaint to the Financial Ombudsman Service within six months of the date of our Final Response letter.

6. Your Rights

Making a complaint will not affect your statutory rights.

We value feedback and use it to improve our service standards.

Claims4gain
Hive 365, Astute House
Wilmslow Road
Handforth
Cheshire
England
SK9 3HP

Telephone: 0333 305 0999
Email: [email protected]

Claims4gain is a trading style of MFN Claims Limited, authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 837972).